Customer Experience Officer

At VNUK, students are at our heart & core, we’re looking for teammate who loves to work with students and create possible impact through caring to join the CX team.

KEY ROLES & RESPONSIBILITIES:

• Coordinate the organization and implementation of orientation week events, activities after orientation week, especially activities to promote cultural integration for students;
• Participate in and contribute to the effective integration of new students into the learning environment of VNUK; enhance the college experience of first-year students;
• Participate in helping students actively participate in the community inside and outside VNUK;
• Coordinate with VNUK team to answer students’ questions and concerns;
• Build and maintain relationships with parents when necessary to effectively support students;
• Foster a supportive student environment and culture so that when requests are made, requests are responded quickly and efficiently; contribute to promote a student-centered cultural environment;
• Coordinate with the communication department so that students know the activities to support students, and know how to approach;
• Manage the support mailbox of VNUK; be responsible for coordinating with relevant departments to handle comments àn complaints seriously on the basis of information confidentially; transfer student support requests to the correct Faculty and Department within VNUK;
• Coordinate with Head of Well-being and Student Engagement on how to handle complaints from students and parents;
• Conduct student feedback to measure, evaluate and capture student experience;
• Build a data system, manage data related to students’ experiences, opinions and feedbacks;
• Participate in projects and activities to enhance student experience when required;
• Perform administrative procedures related to the CX department;
• Perform other tasks as assigned by the Head of the department or the Dean of VNUK.

REQUIREMENTS:

• Excellent organizational skills (include: planning, timing & prioritizing);
• Competent Microsoft office skills;
• Teamwork & interpersonal skill;
• High sense of confidentiality & Empathy;
• Experience in education industry is a plus.

CONTACT POINTS:

• Please send your CV/Resume directly to us, at: career@vnuk.edu.vn
• Your information will be well processed and reserved.